CopperWave Coaching and Consulting Ltd (’company’, ‘we’, ‘us’, or ‘our’) is committed to protecting your personal information and your privacy. This Privacy Policy describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘services’), such as when you:

• Visit our website at https://www.sl-coach.co.uk / www.copperwave.co.uk, or any website of ours that links to this privacy notice.

• Engage with us in other related ways, including any sales, marketing, or events.

Information Collection and Use
When you use our website or services, we may collect personal information from you, such as your name, email address, and phone number. We use this information to provide you with the requested services, such as coaching sessions, or to send you information about our services. We may also use your personal information to improve our website and services or to contact you with updates or promotions if you select to receive these.

We do not share your personal information with third parties except as required by law or to provide you with the services you have requested.

We do not transfer your personal information outside of the EEA.

Cookies
We use cookies on our website to improve your experience and to gather information about how our website is used. A cookie is a small text file that is placed on your computer or mobile device when you visit our website. You can change your browser settings to block cookies or to receive a warning before a cookie is placed on your device.

Data Retention
We will retain your personal information for as long as necessary to provide you with the services you have requested or to comply with legal requirements, these timings will be detailed within any contractual agreements put into place. Once your personal information is no longer needed, we will securely delete it. You can contact us (using the details at the end of this notice) to request a copy of our retention policy which sets out how long different types of personal data will be kept for.

Data Security
We take the security of your personal information seriously and have implemented appropriate security measures to protect it from unauthorised access or use. However, please be aware that no method of electronic storage or transmission is completely secure and we cannot guarantee the security of your personal information.

Your Rights
You have the right to access, correct, or delete your personal information at any time. You can also request that we stop using your personal information or that we limit the way we use it. If you would like to exercise any of these rights, please contact us at copperwaveoffice@copperwave.co.uk.

Complaints
If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time and will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you may contact our Data Protection Officer (DPO) at copperwaveoffice@copperwave.co.uk, or by post to:

CopperWave Coaching & Consulting Ltd
9 Heydon Close
Leeds, LS6 4QR

Last updated: 01 May 2024